{"id":18532,"date":"2021-09-10T02:32:37","date_gmt":"2021-09-10T00:32:37","guid":{"rendered":"https:\/\/www.iamats.com\/politique-de-retour\/"},"modified":"2026-05-23T20:42:59","modified_gmt":"2026-05-23T18:42:59","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/www.iamats.com\/fr\/politique-de-retour\/","title":{"rendered":"Assurance retour"},"content":{"rendered":"\n<h2 class=\"wp-block-heading returns__heading has-black-color has-text-color\">Politique de retour<\/h2>\n\n<h3 class=\"wp-block-heading returns__heading has-black-color has-text-color\">Plainte<\/h3>\n\n<ul class=\"wp-block-list returns__paragraph has-black-color has-text-color\">\n<li>Vous pouvez introduire une r\u00e9clamation si le produit achet\u00e9 ne fonctionne pas conform\u00e9ment \u00e0 ses sp\u00e9cifications.<\/li>\n\n\n\n<li>Vous pouvez introduire une r\u00e9clamation si le produit achet\u00e9 ne fait pas ce qu&#8217;il est cens\u00e9 faire.<\/li>\n\n\n\n<li>Vous pouvez introduire une r\u00e9clamation dans les 24 mois suivant la r\u00e9ception du produit. Si la carte de garantie sp\u00e9cifie une p\u00e9riode diff\u00e9rente, celle-ci est consid\u00e9r\u00e9e comme la p\u00e9riode de validit\u00e9 de la garantie.<\/li>\n\n\n\n<li>Les frais d&#8217;envoi sont rembours\u00e9s si la plainte est accept\u00e9e<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading returns__heading has-black-color has-text-color\">Remplacements et remboursements<\/h3>\n\n<ul class=\"wp-block-list returns__paragraph has-black-color has-text-color\">\n<li>Vous pouvez obtenir un remboursement int\u00e9gral dans un d\u00e9lai de 14 jours \u00e0 compter de la date de r\u00e9ception de la commande.<\/li>\n\n\n\n<li>Vous pouvez obtenir le remboursement si le produit achet\u00e9 n&#8217;a jamais \u00e9t\u00e9 utilis\u00e9 et s&#8217;il est renvoy\u00e9 dans son emballage d&#8217;origine.<\/li>\n\n\n\n<li>Vous pouvez \u00e9galement retourner le produit achet\u00e9 et le remplacer par une nouvelle commande dans notre magasin.<\/li>\n\n\n\n<li>Si vous souhaitez remplacer le produit achet\u00e9, nous vous contacterons pour confirmer l&#8217;adresse de livraison.<\/li>\n\n\n\n<li>Les frais d&#8217;exp\u00e9dition sont \u00e0 la charge du client.<\/li>\n\n\n\n<li>Renvoyez-nous le produit. Adresse : Pologne, Gorze\u0144 Dolny 157, 34-100 Wadowice.<\/li>\n\n\n\n<li>Nous vous retournerons l&#8217;argent dans les 7 jours.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading returns__heading has-black-color has-text-color\">Assistance \u00e0 distance<\/h3>\n\n<ul class=\"wp-block-list returns__paragraph has-black-color has-text-color\">\n<li>Notre \u00e9quipe d&#8217;assistance \u00e0 la client\u00e8le peut vous contacter par courrier \u00e9lectronique et vous transmettre les informations sur la mani\u00e8re de r\u00e9soudre vos probl\u00e8mes li\u00e9s \u00e0 la commande.<\/li>\n\n\n\n<li>Dans de nombreux cas, cette aide est suffisante et vous n&#8217;aurez pas \u00e0 nous renvoyer le produit.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading returns__heading has-black-color has-text-color\">Qu&#8217;est-ce qui ne peut pas \u00eatre restitu\u00e9 et remplac\u00e9 ?<\/h3>\n\n<ul class=\"wp-block-list returns__paragraph has-black-color has-text-color\">\n<li>Les pi\u00e8ces qui s&#8217;usent facilement, telles que les panneaux actifs et inactifs, les capteurs et les coins, ne sont pas repris.<\/li>\n\n\n\n<li>Si un tapis de danse a \u00e9t\u00e9 mal utilis\u00e9 par le client. Par exemple, utilisation en ext\u00e9rieur, sol ou plancher mouill\u00e9, utilisation sous la pluie, inondation par un liquide ou utilisation de chaussures inappropri\u00e9es (talons hauts, bottes lourdes, bottes d&#8217;hiver, etc.).<\/li>\n\n\n\n<li>Si un tapis de danse a \u00e9t\u00e9 personnalis\u00e9, modifi\u00e9 ou r\u00e9gl\u00e9 par le client. Par exemple, le penny mod, la soudure personnelle, etc. Apr\u00e8s de telles modifications, la garantie expire imm\u00e9diatement.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politique de retour Plainte Remplacements et remboursements Assistance \u00e0 distance Qu&#8217;est-ce qui ne peut pas \u00eatre restitu\u00e9 et remplac\u00e9 ?<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-18532","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"D\u00e9couvrez comment les retours, les r\u00e9clamations, les remplacements et les remboursements L-TEK fonctionnent pour les tapis de danse, les accessoires et les 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